Required skills
- Product Management
- Digital Services
- Agile
- Implementation
- Customer Journey Mapping
- UX Research
- CX Research
- Stakeholder Management
Nice to have:Product OwnerProduct Manager
Languages: Dutch
Job description
Develop and implement P-Direkt's channel strategy within the Leave customer journey and other customer journeys. This involves concretizing the strategy, conducting a pilot, validating choices, and guiding phased implementation.
Project overview
The assignment concerns the further development and implementation of P-Direkt's channel strategy within the Leave customer journey and other customer journeys.
Profile of the suited interim professional:
- Concretize and refine the channel strategy and associated principles
- Execute a pilot within the Leave customer journey using Customer Journey Mapping and UX/CX research
- Validate channel and product choices and demonstrate user and organizational value
- Prepare an advice and implementation plan for scaling to other customer journeys
- Guide the phased implementation within Leave and the other customer journeys of P-Direkt
- Monitor and adjust the implementation based on user feedback and data
- WO work and thinking level
- Minimum 5 years of relevant work experience in product management, digital services, and implementation within an Agile environment
- Experience in translating strategy into concrete product and service choices
- Knowledge of customer journeys and user-centric services
- Background in Agile/product management, for example as Product Owner or Product Manager
- Skill in stakeholder management within a complex environment
Project details
- Start: flexible
- Duration: 12 months
- Location: Den Haag, North-Holland, South-Holland, NL
- Languages: Dutch
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