Senior Project Manager ServiceNow/AI

Project overview

For our client from the industry, we are looking for a Senior Project Manager (m/f/d) ServiceNow/AI

Background

The client is in an advanced stage of a strategically important AI transformation program based on the ServiceNow platform. The goal of the deployment is the professional management and orchestration of various ServiceNow and AI initiatives, as well as the further development of central ITSM processes according to best practice approaches, consistently using standard functionalities.

Responsibilities

• Review and implementation of AI steps in general.
• Configuration Management / CMDB: Further development of the existing database and AI support/consulting for relevant ITSM processes
• Optimization of Request Items and processes with the help of AI Agents in ServiceNow
• AI-supported creation, review, and maintenance of requests/use of AI for the creation, review, and maintenance of requests
• Ensuring the plausibility and timeliness of knowledge articles

Requirements

• Very good ServiceNow knowledge
• Experience in the AI environment and current state of the art
• Knowledge in agile project management expressly desired
• Orientation towards best practices and the ServiceNow standard
• Understanding of out-of-the-box functionalities of ServiceNow
• Focus on standard solutions instead of unnecessary custom developments
• Sound practical ServiceNow experience with a strong hands-on mentality, coding skills, and ideally experience in the use of AI-supported development tools.

Project details

• Start: 2026-12
• Duration: 3 Monate
• Remote: remote
• Location: Mannheim, Deutschland, DE
• Languages: German