Required skills
- ServiceNow CSDM
- CMDB Governance
- ITSM Core Processes
- ServiceNow
- Service Catalog
- Performance Analytics
- KPI Design
- MSP Delivery Management
- Agile Working
- ServiceNow Implementation
- ServiceNow Transformation
- ServiceNow Re-implementation
Languages: German
Job description
We are looking for a Senior ServiceNow Consultant to revise CSDM, CMDB governance, and ITSM core processes, aiming to standardize a complex ServiceNow landscape to Out-of-the-Box. The role requires deep understanding of CSDM implementation and refactoring, ITSM processes, and service catalog consolidation.
Project overview
For our client, we are looking for a Senior ServiceNow Consultant (m/f/d) starting immediately with workload by agreement. The position mainly involves the revision of CSDM, CMDB governance, and ITSM core processes with the goal of consistently returning a historically grown ServiceNow landscape to the Out-of-the-Box standard. A deep understanding of CSDM implementation and refactoring, as well as sound knowledge of ITSM core processes (Incident, Major Incident, Change, Problem, Request Fulfilment, Knowledge, SLM) are required.
Furthermore, skills in consolidating the service catalog, in Performance Analytics and KPI design, as well as in the functional management of external MSP delivery teams are in demand. The assignment is predominantly remote, with at least one day per week on-site in Hamburg and occasional workshops at other locations.
Requirements
Application:
If interested and available, please send your CV in Word format as soon as possible.
Note: We operate as a personnel consultancy. None of the mentioned technical terms are intended to be discriminatory regarding age or experience. We confirm that we treat all applications confidentially.
- Several years of experience in ServiceNow improvement, transformation, or re-implementation projects
- Sound experience with CSDM implementation and refactoring, CMDB structuring, and CMDB governance
- Proven experience in reverting customizations to the ServiceNow OOTB standard
- Very good knowledge of ITSM core processes and hands-on experience with Service Catalog, Business/Technical Services, and Service Offerings
- Sound knowledge of ServiceNow Performance Analytics, Scorecards, Dashboards, and Reporting Governance
- Experience in MSP-driven environments, ideally multi-tower, including functional management of external delivery teams
- Experience with agile working methods, story structuring, and acceptance criteria
- Very good German and English, spoken and written
- ServiceNow certifications (e.g., CSA, CIS-ITSM, CIS-Discovery/CMDB)
- Experience in moderating workshops and preparing management decisions
- Pragmatic, implementation-oriented way of working with a high standard of quality
Project details
- Start: ab sofort
- Duration: 3 Monate
- Remote: hybrid
- Location: Hamburg, Deutschland, DE
- Languages: German
Indexed by 9am's meta-search. You are a job provider? Claim or manage this listing
Found on FreelancerMap DE