Senior UI/UX Consultant

Project overview

For our client, we are looking for an experienced Senior UX/UI Consultant to analyze and optimize the user-friendliness of a newly introduced IT Service Management platform.

Responsibilities

Interested?

Interested? We look forward to receiving your meaningful CV in electronic form.

Your contact person:

Adrian Rama

• Independent planning and management of the mandate, including selection of relevant user groups and use cases
• Conducting interviews and walkthroughs with internal and external users
• Analysis of user feedback and the existing interface to identify key areas for improvement
• Development and prioritization of concrete UX/UI measures, supplemented by wireframes or prototypes if necessary
• Creation of an agreed-upon implementation roadmap for 2027, as well as documentation and handover of results

Project details

Senior UI/UX Consultant

Framework Information

Reference:181023

Northern Switzerland & Remote

Start Date: 23.11.2026 | ASAP

Working Hours: Full-time 100%

1-2 months+

Languages: German

Your Qualifications

• Sound UX/UI experience with complex ITSM applications and good understanding of service processes
• Experience in independently conducting comparable consulting projects
• Practical experience in user interviews, usability analyses, and the creation of wireframes or prototypes
• Experience in prioritizing improvement measures and developing actionable roadmaps
• Confident communication and workshop moderation; experience with USU Service Management and in the IT Service Provider environment is an advantage
• Start: 2026-11
• Duration: 2 Monate
• Remote: hybrid
• Location: Nordschweiz & Remote, CH
• Languages: German