Service Desk Employee

Project overview

Service Desk Employee

Reference: 95659984-28fe-49ce-95f5-7fa2690754c2

Responsibilities

• Support and assistance for users in 1st and 2nd level support
• Analysis, processing, and sustainable resolution of technical faults and service requests
• Support and troubleshooting for Windows clients and workplace systems
• Structured recording, processing, and tracking of incidents and service requests
• Ensuring professional and solution-oriented communication with users
• Documentation of solutions and support for continuous improvement of support processes
• Collaboration with internal IT specialists and other contact persons for more complex requests
• Handling an average of 10-20 tickets per day with comparatively low telephone support volume

Requirements

My advantages:

• Completed vocational training in IT
• Solid professional experience in IT support or at a professional level
• Sound practical experience in 1st level support and knowledge in 2nd level support
• Very good knowledge of handling Windows clients
• Good understanding of IT Service Management and structured support processes
• Strong service and solution orientation, and enjoyment of direct contact with users
• Independent, reliable, and team-oriented way of working
• Very good German language skills
• Varied activity in a renowned company
• Prospect of project extension

Project details

asap

4 MM

• Start: ab sofort
• Duration: 4 Monate
• Remote: onsite
• Location: Frauenfeld, Schweiz, CH
• Languages: German

Source notes

IT is our core competence, on which Hays has developed. We are the largest privately organized IT personnel service provider in Germany and have the right offer for every career level – whether you are interested in vacancies in agile SMEs or strong DAX corporations. We master the entire IT spectrum from support to software architecture or digitalization – thanks to our extensive portfolio, there is something for everyone. In recent decades, we have been able to support countless IT specialists and managers in setting the course for a successful career as part of a lifelong partnership.

Our consulting team is specialized and thus able to respond to your wishes and ideas and to prepare you optimally for job interviews and contract negotiations. Try it out and find out what the market has to offer you – completely free of charge, discreetly and without obligation! We look forward to hearing from you.

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