Service Desk Employee

Responsibilities

Profile

• Support and assistance for users in 1st and 2nd level support
• Analysis, processing, and sustainable resolution of technical disruptions and service requests
• Support and troubleshooting for Windows clients and workplace systems
• Structured recording, processing, and follow-up of incidents and service requests
• Ensuring professional and solution-oriented communication with users
• Documentation of solutions and support for continuous improvement of support processes
• Collaboration with internal IT specialists and other contact persons for more complex requests
• Processing an average of 10-20 tickets per day with relatively low telephone support volume
• Completed vocational training in IT
• Solid professional experience in IT support or at a professional level
• Sound practical experience in 1st level support and knowledge in 2nd level support
• Very good knowledge of working with Windows clients
• Good understanding of IT Service Management and structured support processes
• Strong service and solution orientation as well as enjoyment of direct contact with users
• Independent, reliable, and team-oriented way of working
• Very good German language skills

Project details

• Start: sofort
• Location: Frauenfeld, Thurgovie, CH, CH
• Languages: German

Source notes

• Varied activity in a renowned company
• Prospect of project extension