Required skills
Languages: Dutch
Job description
Harvey Nash is looking for a Service Level Manager for their end client, Justitiële ICT Organisatie (JIO). The role involves agreeing on and ensuring service delivery, acting as the primary point of contact for the client on a tactical level, and bridging the gap between business and ICT.
Project overview
For our end client Justitiële ICT Organisatie (JIO), Harvey Nash is looking for a Service Level Manager
Start date: 16-11-2026
End date: 30-6-2027 (with option for extension)
Project details
Gouda*, hybrid
Number of hours per week: 36 hours
Function scale: 13
ZZP: NO
Applications close: 19-10 before 09:00 (*This vacancy may close earlier upon finding a suitable candidate)
Candidate's date of birth
Candidate's email address
Employment type
Motivation of max 2 sentences per requirement/wish bullet point
- In the summer of 2027, the Gouda office will move to Utrecht, Herman Gorterstraat 5
- Mandatory days off around the Christmas period apply. The exact period will be determined later.
- Start: flexible
- Remote: hybrid
- Location: Gouda, Zuid-Holland, NL
- Languages: Dutch
The Justitiële ICT Organisatie
As a Service Manager, you are responsible for agreeing on the service to be delivered to the client. You are also responsible for ensuring this and the tactical management of it. You do not do this alone, but together with the management and/or project organization. On a tactical level, you are the first point of contact for the client, you fulfill the bridging function between business and ICT. Within JIO, you are the connecting link between the management organization, projects, account management, the client team, and the management team.
Depending on the service you are responsible for, you will also be involved in the tactical management of external suppliers.
Knock-out criteria:
Wishes:
Competencies:
Proactive
Collaboration
Networking
Support
Analysis
Creativity
Environmental awareness
Planning and organizing
Please add the following
Earliest possible start date
Availability in hours per week
Rate all-in (incl. travel and/or accommodation costs, excl. VAT)
Holiday plans within the next 3 months
- a major ICT supplier within the Government
- is looking for a Service Manager. To expand the team, we want to get to know candidates better and formalize them upon mutual match.
- Experience with ROK, NOK, DFA, SLA, PDC
- HBO work and thinking level
- Minimum 5 years of work experience with ICT service delivery to clients or customers.
- ITIL (requirement), Agile, Scrum, DevOps and SIAM
- Experience as a service manager in a government environment or 'corporate' ICT environment is desired
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