Service Manager - asap - 12 Months - Fulltime - Stuttgart/Remote

Project overview

Good day,

We are looking for an IT Service Owner/Manager (m/f/d):

Requirements

Framework Conditions:

Have we sparked your interest?

Then we look forward to receiving your CV in Word format with contact details, fee rate, and availability at: daria.rudzevychATteamative.com

Best regards

Dariia Rudzevych

teamative Germany GmbH

M: Daria.RudzevychATteamative.com

W: http://www.teamative.com

• Professional Certifications: ITIL Expert Certification, SIAM Foundation, or equivalent certifications in Service Management
• 3-5 years of experience in IT Service Management with proven expertise in Service Ownership and Stakeholder Management.
• Strong leadership and decision-making skills
• Excellent communication skills and stakeholder management competencies
• Proficient in ITSM tools such as ServiceNow and in-depth knowledge of ITIL processes
• Analytical thinking with a focus on continuous improvement
• Good English skills
• Service Owner for internal customers, holds the single point of contact (SPOC) responsibility for IT Service
• Responsible for operational issues, must ensure service levels are maintained
• Manage IT demands, resource planning
• Partial budget responsibility for licenses, planning, and operating expenses
• Must ensure the service functions end-to-end
• ITIL Certified
• Process Knowledge:
• Incident, Problem, and Change Management
• Financial Planning & Budget Management
• Continuous Service Improvement
• Start: asap
• Duration: 12 months+
• Utilization: Fulltime
• Location: 2-3 days/week on-site in Stuttgart, remote from February (90%)

Project details

• Start: ab sofort
• Duration: 12 Monate
• Remote: hybrid
• Location: Stuttgart, Deutschland, DE
• Languages: German