Required skills
- ITSM
- Incident Management
- Problem Management
- Service Management
- IT Operations
- OpenShift
- Kubernetes
- Cloud Platforms
- SLA Management
- Jira Service Management
- BSI Grundschutz
- Team Coordination
Languages: German
Job description
We are looking for an IT Operations Service Manager to coordinate and ensure the quality of an OpenShift-based hybrid cloud environment. The focus is on IT Service Management, First Response, SLA management, and the optimization of operational processes.
Project overview
Please send your profile including availability and hourly rate to [contact removed].
Brief Description
For a public sector client, we are looking for an IT Operations Service Manager to coordinate and ensure the quality of an OpenShift-based hybrid cloud environment. The focus is on IT Service Management, First Response, SLA management, and the optimization of operational processes.
Key Data
- Start: 01.11.2026
- End: 31.12.2026
- Utilization: Full-time
- Remote share: Almost exclusively remote
- On-site share: Occasional appointments in Berlin
- Location: Remote / Berlin
- Employment Model: Predominantly remote
- Extension: Option for 2027
- Focus: ITSM, Service Coordination, Incident & Problem Management
Responsibilities
Profile Requirements
Please send your profile including availability and hourly rate to [contact removed].
- Coordinate the First Response team, prioritize and manage incidents and service requests
- Provide operational support for First Response, analyze incidents, and escalate them appropriately
- Ensure deployment, on-call, and standby scheduling in compliance with SLAs
- Monitor team capacities and qualifications, and coordinate additional staffing needs
- Coordinate patch and certificate management and track timely implementation
- Monitor service quality, SLA compliance, ticket backlogs, and recurring incidents
- Create post-incident reports and track improvement measures
- Optimize operational processes, escalation paths, and documentation, and automate manual tasks
- Sound experience in operational IT Service Management and coordination of IT operations teams
- Practical experience in technical support and independent analysis and resolution of incidents
- Experience in deployment, on-call, and standby scheduling under SLA requirements
- Experience in Incident & Problem Management, including structured incident follow-up
- Confident use of Jira Service Management and evaluation of tickets and service metrics
- Familiarity with BSI requirements and IT baseline protection
- Experience in coordinating patch and certificate management
- Technical understanding of cloud and container platforms, ideally Azure and OpenShift/Kubernetes
- Structured, self-reliant way of working, reliable communication, and native or fluent German language skills
- Experience with Azure DevOps, ArgoCD, Tekton, Terraform, Ansible, Elasticsearch, Kafka/Confluent, or PostgreSQL/MySQL is an advantage
Project details
- Start: ab sofort
- Remote: remote
- Location: Berlin, Deutschland, DE
- Languages: German
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