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ServiceNow Developer (CSM / Now Assist)

Confidential · Sweden · On-site · Senior

  • Sweden · On-site

Indexed (5 days ago) · refreshed constantly

Start
flexible
Work mode
On-site
Contract
Freelance / B2B
Seniority
Senior
Reference
TRCI-26-06201

Required skills

Job description

Contract ServiceNow Developer (5–7 years) needed in Gothenburg with strong Customer Service Management (CSM) expertise to enhance customer service processes, build custom apps/solutions, and deliver integrations. The role emphasizes automation and AI capabilities in ServiceNow, including Now Assist (Otto), AI Search, and intelligent automation, plus strong h

Project overview

Contract ServiceNow Developer (5–7 years) needed in Gothenburg with strong Customer Service Management (CSM) expertise to enhance customer service processes, build custom apps/solutions, and deliver integrations. The role emphasizes automation and AI capabilities in ServiceNow, including Now Assist (Otto), AI Search, and intelligent automation, plus strong hands-on skills with REST/SOAP integrations, UI Builder, Employee Center, Engagement Messenger, SSO implementation, and ServiceNow security concepts such as Explicit Roles.

Responsibilities

  • Solid understanding of custom solutions and custom app creation
  • Experience with REST & SOAP integrations
  • Proficiency in UI Builder, Employee Center, and Engagement Messenger
  • Knowledge of Explicit Roles in ServiceNow

Requirements

  • ServiceNow development
  • Customer Service Management (CSM) module
  • Custom solutions and custom application creation (ServiceNow scoped apps)
  • Now Assist (Otto)
  • REST integrations
  • SOAP integrations
  • UI Builder
  • Employee Center
  • Engagement Messenger
  • Single Sign-On (SSO) implementation
  • ServiceNow security: Explicit Roles

Project details

  • Start: flexible
  • Remote: onsite
  • Location: Sweden, SE

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