Required skills
- ServiceNow Consulting
- Field Service Management
- ServiceNow FSM
- IT Transformation
- Digitalization Projects
- Consulting
- Communication Skills
- Workshop Facilitation
- ServiceNow
- Process Analysis
- Process Optimization
- Resource Management
Nice to have:ITILPMPAI SolutionsAutomation SolutionsService OperationsWorkforce ManagementAsset Management
Languages: German
Job description
Experienced ServiceNow Consultant with a focus on Field Service Management (FSM) is sought for a strategic digitalization project to optimize service-oriented processes and introduce modern technologies.
Project overview
For a strategic digitalization project, we are looking for an experienced ServiceNow Consultant with a focus on Field Service Management (FSM). The focus is on optimizing service-oriented processes and introducing modern technologies to increase efficiency, transparency, and service quality.
Responsibilities
- Consulting on the introduction and further development of ServiceNow solutions in the area of Field Service Management
- Analysis, conception, and optimization of service and field service processes
- Support in planning and managing service deployments and resources
- Integration of relevant operational, asset, and inventory information into the ServiceNow platform
- Coordination with specialist departments, management, and other stakeholders
- Conducting workshops and accompanying transformation and change processes
- Evaluation and conception of innovative AI-supported use cases within the ServiceNow environment
- Creation of presentations, concepts, and decision memos for various management levels
Requirements
Desirable Qualifications
- Several years of experience as a ServiceNow Consultant or Solution Consultant
- Profound knowledge of ServiceNow Field Service Management (FSM)
- Experience in complex IT transformation or digitalization projects
- Strong consulting and communication skills at management level
- Very good analytical and conceptual thinking skills
- Experience in conducting workshops and moderating stakeholders
- Understanding of business contexts and business cases
- Structured, independent, and solution-oriented way of working
- Very good German and English skills
- Certifications in project or service management (e.g., ITIL, PMP, or comparable)
- Experience with modern AI and automation solutions within service management platforms
- Knowledge in the area of Service Operations, Workforce Management, or Asset Management
Project details
- Start: ab sofort
- Duration: 2 Monate
- Remote: remote
- Location: München, Deutschland, DE
- Rate: 100-100 EUR/h
- Languages: German
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