ServiceNow ITOM / OT Technical Architect & Business Process Consultant

Project overview

We are looking for an experienced ServiceNow ITOM / OT Technical Architect & Business Process Consultant for a demanding project in the field of Operational Technology. This 9-month freelance position offers the opportunity to design and implement a comprehensive OT program from scratch.

In this role, you will be responsible for the technical solution and will simultaneously support the client in business process design. The project includes several phases: from foundational work and OT CMDB to OT visibility and Vulnerability Response, through to Security Incident Response, Asset Management, Incident and Request Management, Change Management, and final Hypercare.

Responsibilities

• Develop technical architecture for OT data models and CMDB design
• Implement integrations with OT visibility and security tools
• Implement OT Vulnerability Response, OT Security Incident Response, and OT Asset Management
• Build OT Incident, Request, and Change processes
• Conduct workshops and gather requirements with the client
• Write and document user stories
• Support Go-Live, Hypercare, and handover

Requirements

The position is 100% remote with occasional travel (costs will be reimbursed). Scope: 40 hours per week.

• Profound ServiceNow ITOM experience (Discovery, Service Mapping, CMDB/CSDM)
• Practical experience with ServiceNow OT Management
• Expertise in OT security and vulnerability management
• Strong consulting skills and workshop experience
• Fluent English and Greek
• Residency in Greece

Project details

• Start: flexible
• Duration: 9 months
• Remote: onsite
• Location: Greece, GR
• Languages: English, Greek, German