ServiceNow Technical Expert

Project overview

Context of the mission:

As part of the evolution and optimization of its ServiceNow environment, we are looking for a ServiceNow Technical Expert capable of acting as the technical referent for the solution.

The consultant will primarily work on technically focused projects, with the goal of continuous improvement, reliability, and platform evolution. They will be responsible for good implementation practices and will intervene particularly on integration, performance, and obsolescence management issues.

Beyond their technical expertise, they will need to adopt a true coordinator role, be able to manage their subjects autonomously, work with various stakeholders, and drive projects from start to finish.

Responsibilities

-Act as the ServiceNow technical referent and support platform evolutions.

-Define and ensure adherence to good development and implementation practices.

-Lead technical projects related to the solution's evolution, optimization, and maintenance.

-Take charge of integration, performance, and obsolescence management issues.

-Design and develop technical solutions adapted to needs.

-Intervene on interconnection issues with third-party systems and APIs.

-Coordinate various stakeholders and ensure follow-up on technical subjects.

-Work in close collaboration with internal teams and international technical stakeholders.

Profile sought

Essential technical skills:

-Technical expertise in JavaScript and AngularJS development.

-Mastery of REST APIs and integration mechanisms.

-Knowledge of API Managers, ideally Gravitee.

-Good understanding of Web architectures.

-Knowledge of Kafka and the Confluent platform.

-Mastery of GitLab and CI/CD principles.

-Good knowledge of ServiceNow, ideally its technical and administration aspects.

Complementary skills appreciated:

-Experience with an MVC framework or an object-oriented approach.

-Experience in systems administration or N2/N3 technical support.

-Practice with Low-Code / No-Code tools.

-Knowledge in artificial intelligence and Prompt Engineering.

-DevOps culture: versioning, automation, and continuous integration.

Functional and behavioral skills:

-Knowledge of ITIL processes: Incident, Problem, Change, and CMDB.

-Understanding of ServiceNow usage in an IT environment.

-Autonomy and ability to manage subjects from start to finish.

-Strong learning and self-training capacity.

-Analytical mindset, ability to propose solutions, and sense of responsibility.

-Good interpersonal skills and ability to coordinate various stakeholders.

-Ability to work in a multicultural environment.

Work environment

Languages:

Essential technical English: daily exchanges with a team based in India and interactions with publisher support.

Intervention modalities:

A real mobility to Clermont-Ferrand is essential. The client will favor a candidate residing in the geographical vicinity.

The mission will require full-time on-site presence during the first 1 to 3 months, to facilitate familiarization with the environment and integration with the teams. After this period, a rhythm of 2 days of remote work per week will be possible, excluding Mondays.

Project details

• Start: ASAP
• Duration: 6 mois renouvelable
• Remote: hybrid
• Location: Clermont-Ferrand, Auvergne-Rhône-Alpes, FR
• Rate: 130-400 EUR/h
• Languages: French