Software Solution Specialist – Service Management Tools (Ivanti Expert)

Project overview

Our client in the Energy and Natural Resources sector is looking for a Software Solution Specialist – Service Management Tools (Ivanti Expert) M/F

Mission Description:

Context

The mission is part of a European player in the energy sector, in an environment related to reliability, sustainability, and the transformation of digital services. The position is attached to the Users Support product, which is part of the Digital Workplace product line. The team's mission is to provide robust and user-friendly tools enabling other products and teams to offer efficient support services.

The team provides Level 2 support for service management tools and also customizes workflows to offer a turnkey service to various business users. The main tool used is Ivanti Service Manager, through which employees submit their requests and support agents process and resolve tickets. In a context of expanding scope, additional support is sought.

Mission

The consultant will act as a software solution specialist for service management tools, with a strong focus on Ivanti Service Manager. They will contribute to the implementation of functional and technical needs, the operational maintenance of the solution, its continuous improvement, and its integration into the application and system landscape.

Main Responsibilities

Technical Environment

Profile Sought

Experience

Technical Skills

Personal Skills

Languages

Essential Skills / Qualities:

Ivanti Service Manager, ITIL, JavaScript, ITSM tool support and configuration, MS SQL / SOAP / REST API, Fluent English

• Implement and develop user functional and technical requirements through configuration or scripting in user support tools
• Ensure software operation and maintenance with the team
• Advise key users on IT service management topics and best practices for tool usage
• Participate in end-to-end activities for new developments and new configurations
• Initiate and contribute to software evolution and improvements
• Support the continuous integration of the solution into the application and system ecosystem
• Support testing and end-user training activities
• Service management tools: Ivanti Service Manager, ServiceNow, Zendesk
• Languages and interfaces: JavaScript, SOAP, REST API
• Database: MS SQL
• Repositories and methods: ITIL, agile methods
• Domain: IT operations management, Digital Workplace
• University degree in business informatics, computer science, or equivalent
• At least 3 years of experience with service management tools, preferably Ivanti Service Manager
• Proven experience in planning, development, operation, and evolution of standard or custom software applications or systems
• Proficiency in service management tools
• Good knowledge of Ivanti Service Manager
• Knowledge of ITIL-based IT service management
• Experience in JavaScript
• Experience with MS SQL, SOAP, and REST API
• Knowledge of similar tools such as ServiceNow or Zendesk
• Experience in IT operations management
• Good understanding of agile methods
• Proactivity
• Good analytical skills
• Team spirit
• Ability to work autonomously
• Fluent English
• Dutch and/or French and/or German are a plus

Nice to have

ServiceNow, Zendesk, IT operations management, agile methods, Dutch and/or French and/or German

Information regarding teleworking:

Yes — 3 days/week

Project details

• Start: flexible
• Remote: hybrid
• Location: Brussels, Belgium, BE
• Rate: 81-81 EUR/h
• Languages: French