Required skills
- Microsoft System Center Operations Manager
- Microsoft System Center Orchestrator
- ServiceNow ITOM
- Jira
- Confluence
- ServiceNow ESM
- ITIL
- Change Management
- Incident Management
- Release and Deployment Management
- Service Request Fulfillment
- IT Monitoring
Languages: German
Job description
Seeking a System Monitoring Specialist for a client project starting January 1, 2027, with a primary location in Nuremberg but predominantly remote work. The role involves ensuring the smooth operation of IT event management and system status monitoring.
Project overview
For our client, we are currently looking for a Specialist in System Monitoring.
Responsibilities
- Ensuring the ongoing operation of the central event console (ZEK) in IT event management
- Daily monitoring of partial and overall system status, as well as initiation and follow-up of quality assurance measures
- Processing and troubleshooting of incidents, including error analysis, reproduction, and documentation of error situations
- Development and implementation of problem solutions, as well as creation and maintenance of knowledge management entries
- Planning, execution, quality assurance, and follow-up of operational changes (CHG)
- Implementation of requirements and configuration adjustments for existing and new interfaces in the monitoring environment
- Processing and follow-up of service requests
- Support in optimizing and ensuring the operational quality of the monitoring solution
- Coordination and clarification of work packages with relevant contact persons
Requirements
- In-depth knowledge and practical experience with:
- Microsoft System Center Operations Manager (SCOM)
- Microsoft System Center Orchestrator
- ServiceNow ITOM, especially operation, updates, and troubleshooting
- Basic knowledge in:
- Jira
- Confluence
- ServiceNow ESM
- Knowledge of ITIL processes, especially:
- Change Management (CHG)
- Incident Management (INC)
- Release and Deployment Management (RGB)
- Service Request Fulfillment
- Experience in the operation and administration of IT monitoring solutions
- Knowledge in error analysis, troubleshooting, and quality assurance
- Experience in the technical implementation and support of interfaces and configurations
- Independent, structured, and solution-oriented way of working
- Communication and coordination skills, as well as independent coordination of work packages
Project details
01.01.2027
Project end: 30.06.2027 (optionally longer)
Nuremberg/ predominantly remote
Key Skills:
- Microsoft System Center Operations Manager
- Orchestrator
- ServiceNow ITOM (Operation, Update, Troubleshooting)
- Start: 2027-01
- Duration: 6 Monate
- Remote: hybrid
- Location: Nürnberg, Deutschland, DE
- Languages: German
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