User Help Desk Specialist

Project overview

We are looking for an experienced User Help Desk Specialist for our location in Berlin. In this role, you will be the central point of contact for our users with IT challenges.

Your responsibilities include first-level support for users via telephone and remote access for hardware and software problems. You will receive, prioritize, and process service requests and incident tickets in the ticketing system. Through initial analyses and error diagnostics, you will initiate appropriate solutions. Furthermore, you will advise and support employees in the use of software and IT applications.

Another focus is on creating and maintaining user documentation and knowledge base content. You will also participate in IT projects and support the introduction and management of user-facing products and services.

For this position, you should have completed IT training or a comparable qualification with several years of professional experience in IT support. You have sound practical experience in first and second-level support as well as in handling common ticketing systems and ITSM environments. Very good knowledge of Microsoft Windows and Microsoft Office, as well as basic knowledge of ITIL, desktop management, and virtualization are required.

Strong service and customer orientation, communication skills, and enjoyment of teamwork are important. You work in a structured, independent, and resilient manner – you keep an overview even under pressure. Very good German skills and good English skills complete your profile. Willingness for an extended security check is required.

The position is to be filled on-site in Berlin.

Project details

• Start: flexible
• Remote: remote
• Location: Berlin, DE
• Languages: German