Required skills
- IT Support
- ITSM Tools
- Ticketing Systems
- Call Handling
- Ticket Qualification
- Ticket Routing
- German Language
- Communication Skills
- Service Orientation
- Empathy
Nice to have:Government Environment ExperiencePublic Service Experience
Languages: German
Job description
Seeking 2 experienced 1st Level IT Support professionals for a long-term project in a government environment in Stuttgart. The role involves handling incoming IT support requests and user issues.
Project overview
For a long-term IT project in a government environment, we are looking for 2 experienced 1st Level Support employees.
Framework:
- Location: Stuttgart
- Start: ASAP
- Duration: 12 months
- Utilization: Full-time (100% on-site, no remote)
- Open positions: 2
Responsibilities
- Acceptance and processing of incoming IT support requests
- Recording, qualification, and categorization of tickets
- Ticket forwarding and routing to responsible support units
- Communication with users and support with IT problems
- Documentation in the IT Service Management System
Requirements
- At least 2-3 years of professional experience in IT support
- Experience with ITSM tools and ticketing systems
- Experience in call acceptance, ticket qualification, and ticket routing
- Very good German language skills, spoken and written
- Strong communication skills, service orientation, and empathy
Nice to have
Experience in a government environment or public service
If interested, we look forward to receiving your current profile, stating your availability and hourly rate.
Project details
- Start: ab sofort
- Duration: 12 Monate
- Remote: onsite
- Location: Stuttgart, Deutschland, DE
- Languages: German
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