Required skills
- Product Management
- Customer Journey Management
- Mortgage Products
- Stakeholder Management
- Risk Management
- Data-driven
- Customer Experience
Languages: Dutch
Job description
Seeking an experienced Product Manager or Customer Journey Expert with over 8 years of experience in mortgage services to help accelerate complex cases related to regulatory requirements and risk management.
Project overview
Your responsibilities
As a Customer Journey Expert within Product Service Excellence, we are not only responsible for creating simple, digital, and personal journeys for all our mortgage customers. We also ensure that all our journeys meet the requirements of laws and regulations, and that potential risks are addressed in our journeys and in our policies. For this last point, we are temporarily looking for an extra resource who can help speed up a number of complex cases. If you are that skilled and driven mortgage expert, then we are looking for you!
Specifically, we are looking for:
An experienced product manager or customer journey expert (>8 years of experience)
With knowledge of the mortgage product
Who has complex stakeholder management under control
Has knowledge of (complex) risk journeys
Someone who is proactive, decisive, and results-oriented
Profile of the suited interim professional:
Required skills
What you bring
A completed Bachelor's or Master's degree
Experience with back-office processes is a plus
Excellent command of both Dutch and English
Affinity with the mortgage market and customer experience within this sector
You work demonstrably data-driven and always put the customer first
Project details
- Start: flexible
- Location: Amsterdam, North-Holland, South-Holland, NL
- Languages: Dutch
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