Interim Customer Service Support with BC Knowledge

Project overview

Company: Private Equity owned

Industry: Production and Trade (B2B)

Responsibilities

• Independent entry of orders in the ERP system, sending order confirmations including changes, and maintaining and updating customer master data
• Support with appointment and process coordination of customer orders in agreement with internal departments
• Organization of timely deliveries
• Handling of complaint management and support with dunning
• Participation and support in group-wide projects; prioritization in case of conflicting goals or overlaps with operational daily business will be handled by the Head of Customer Success

Requirements

Have we sparked your interest?

Then please contact Sonja Werner (*@*.de) with any questions and for further details.

We look forward to receiving your documents and will get back to you.

• Demonstrable experience in Customer Service or Customer Success
• Experience in the manufacturing SME sector, ideally
• Confident use of ERP, preferably BC
• High level of professional communication with customers and stakeholders, as well as high resilience and stress tolerance
• Very good German and English skills

Project details

Karlsruhe area

Immediately

3 months with option for extension

5 days

By arrangement

Contract Basis: Contracting

Initial Situation:

We are looking for an interim Customer Service Support (m/f/d) with BC knowledge, starting immediately. The company has grown structurally under previous ownership and is now being restructured with the help of PE as part of a transformation. As part of this, a group-wide Business Central implementation is also being carried out, with go-live at the beginning of 2027. Further support is necessary in this context to cover daily business.

• Start: ab sofort
• Duration: 3 Monate
• Remote: hybrid
• Location: Raum Karlsruhe, Deutschland, DE
• Languages: German