Required skills
Languages: Dutch
Job description
Join a leading transport and logistics organization as an interim IT Service Desk employee, responsible for handling incidents, service requests, and user support.
Project overview
About our client
Role
Profile
Offer
- Grow in a varied IT support role with a lot of responsibility.
- Work with modern tools and help users directly.
- A leading organization within the transport and logistics sector
- Registering and handling incidents and service requests
- Analyzing and resolving 1st and 2nd line IT tickets
- Supporting users remotely and on-site
- Managing and updating tickets in TopDesk
- Escalating complex incidents to specialized teams
- Installing and configuring workstations and hardware
- Documenting solutions and work instructions
- Monitoring the progress and quality of tickets
- MBO 4 or HBO work and thinking level, preferably in IT
- Demonstrable experience as a Service Desk Employee or Helpdesk Employee
- Experience with TopDesk is required
- Knowledge of Windows, Microsoft 365, and workplace management
- Strong communication skills and a customer-oriented attitude
- Proactive, accurate, and solution-oriented work attitude
- Start date: 2 November 2026
- Hours: Full-time
- Location: Rotterdam
- Duration: 6 months
Project details
- Start: flexible
- Location: Rotterdam, NL
- Languages: Dutch
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