IT Supporter 1st Level

Project overview

Your area of responsibility

Your benefits with us

• Acceptance, analysis, and processing of service requests and incident reports
• Troubleshooting and resolution of hardware and software problems in local and remote support
• Installation, configuration, and support of workplace systems, applications, and peripheral devices
• Management of user accounts, permissions, and access rights in Active Directory and other IT systems
• Support in the setup and administration of network components
• Maintenance and further development of system documentation and asset management
• Professional and personal development opportunities
• You can contribute your own ideas and actively shape things with us
• Networking and just having fun at team events, Christmas parties, or summer festivals
• Subsidy for computer workstation glasses
• Secure and constant workload over the entire project period
• Company pension scheme

Requirements

• Completed apprenticeship or degree in computer science, information technology, or a comparable qualification
• Several years of professional experience in IT support, helpdesk, or service desk
• Experience with remote desktop solutions and IT ticketing systems
• Basic knowledge in the areas of networks and IT infrastructures as well as IT security and data protection
• Practical experience with common operating systems and Office applications
• Programming skills in PowerShell, JavaScript, or PHP are an advantage
• Very good German language skills, both written and spoken

Project details

• Start: ab sofort
• Remote: hybrid
• Location: Berlin, Deutschland, DE
• Languages: German