Required skills
Nice to have:Freddy AICopilotJourneyStatus PageAlert ManagementSoftware License ManagementCustom ObjectsOn-call schedule
Languages: French
Job description
An international agri-food group is looking for an ITSM Product Owner to manage, administer, and optimize their Freshservice platform, focusing on ITSM process evolution and new module implementation.
Project overview
Context
An international agri-food group is looking for an ITSM Product Responsible to manage, administer, and optimize its Freshservice platform. The mission covers the evolution of ITSM processes, the deployment of new modules (CMDB, AI, Journey), and supporting teams in their adoption.
Missions
Technical Environment
Languages
Conditions
- Administer Freshservice: configurations, updates, workspace harmonization
- Implement a dynamic and reliable CMDB, with site-related assets
- Create the IT service catalog, change calendar, and ITIL-compliant processes
- Deploy and drive adoption of new modules: Journey, Status Page, Alert Management, Software License Management, Custom Objects
- Activate AI functions: Freddy AI and L0 support with Copilot
- Gather team needs, train and support users
- Monitor KPIs and conduct monthly debriefings
- Freshservice
- Freddy AI, Copilot
- Modules Journey, Status Page, Alert Management, Software License Management, Team Dashboards, Custom Objects, On-call schedule
- Fluent French
- Professional English appreciated (international environment)
- Only profiles already based near the mission location, no mobile profiles
- Start: ASAP
- International context: collaboration with business and IT teams in an international environment
Project details
- Start: flexible
- Remote: hybrid
- Location: Lille, France, FR
- Rate: 54-56 EUR/h
- Languages: French
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