Program Coordinator / Organizational Advisor Customer Contact

Project overview

The assignment focuses on delivering decision-ready proposals for Civil Affairs and the Customer Contact Center (KCC).

Profile of the suited interim professional:

• Analyzing workload, capacity, and task distribution within Civil Affairs and KCC
• Preparing a substantiated analysis and a supported future vision for both teams
• Formulating concrete improvement measures, including implementation proposals
• Inventorying required investments and staffing
• Preparing an implementation agenda for 2027-2028
• Advising for the framework letter and budget 2028
• Working and thinking level at HBO+ or WO level
• Minimum 5 years of work experience as a program coordinator, team leader, organizational advisor, or change manager at a municipality
• Proven experience in organizational development and change processes
• Background in municipal services, such as Civil Affairs, the KCC, or similar public services
• Experience with issues related to capacity, team development, and process improvement
• Experience with advising management and decision-making processes
• Successfully completed at least one comparable municipal development assignment

Project details

• Start: flexible
• Duration: 8 months
• Location: Beek en Donk, NL
• Rate: 90-90 EUR/h
• Languages: Dutch