Program Manager [Technical Key Account]

Project overview

Project requirements

• End-to-end management of a large client program and strategic technology transformation focusing on business results and partnership with a key customer
• Linking client and contractual obligations with international engineering and delivery teams addressing system modernization, operational reliability, and technical debt
• Leveraging technological concepts in the areas of Enterprise IT Infrastructure, Cloud, Platform Services, SLA, BCP, and technology lifecycle management
• Overall responsibility for the status, milestones, priorities, and delivery flows of the assigned client program
• Directly building trust and strategic partnership with executive stakeholders on the client side, including resolving escalations
• Financial and business management of the program, including tracking revenues, costs, profitability, forecasts, and eliminating scope creep
• Collaboration with architects and technical teams in validating technical solutions considering security, stability, and capacity
• Identification and management of strategic delivery, technical, contractual, and relationship risks
• Mode of cooperation: 2-3 days onsite in Brno and the remaining days remote
• Advanced experience in:
• At least 5 years of experience in managing complex technology programs and delivering engagements
• Managing stakeholder relationships at Key Account Management level and client C-level management
• Financial management of programs, budgeting, monitoring margins and profitability
• Risk management, dependencies, and strategic delivery escalations
• Experience in:
• Technical background in Enterprise IT Infrastructure and Cloud
• Production operation, service reliability, and SLA processes, incident management, and capacity planning
• Assessing architectural concepts, technical debt, and security aspects
• Coordinating international and distributed delivery teams across different time zones
• Advanced knowledge of:
• Fluent and professional English for daily executive communication and reporting
• Advantageous:
• Experience in the Financial Services, Banking, or Fintech domain
• Knowledge of Czech

Project details

• Start: 02.11.2026 - 09.11.2026
• Duration: 12 months with the possibility of extension
• Location: Brno, CZ, CZ
• Languages: Slovak, Czech, English