Senior SAP CRM Consultant

Project overview

An experienced Senior SAP CRM Consultant (m/f/d) is sought for an existing SAP CRM environment, who will be responsible for both the operational support and further development of the system, as well as the coordination of support requests and change requests.

Facts:

• Start: End of November, beginning of December
• Duration: 12 MM+
• Utilization: 60% (3 days a week)
• Location: remote / 1x a week onsite in Munich

Responsibilities

Must haves:

• Analysis, prioritization, and processing of support tickets and change requests, including customizing and troubleshooting
• Evaluation of complex requirements and development of suitable solution approaches
• Coordination with business departments regarding requirements, priorities, and implementation dates
• Coordination and management of ongoing support and change activities within the team
• Monitoring of tasks, deadlines, and dependencies, as well as coordination with stakeholders
• Documentation and tracking of changes in GitLab
• Coordination of alpha tests, error analyses, and go-lives
• Ensuring technical documentation, test documentation, and quality assurance
• Optimization of existing processes and internal team collaboration
• Support in the introduction of agile working methods to improve transparency and efficiency
• Several years of experience in consulting and supporting SAP CRM 7.0 EHP 4
• Profound knowledge in SAP CRM administration, customizing, and troubleshooting
• Experience in independently processing and coordinating support tickets and change requests
• Several years of project experience with SAP Solution Manager
• Confident use of GitLab and Jira
• Experience in coordinating tasks, priorities, and deadlines within an existing team (project management, coordination, etc.)
• Ability to conceptually evaluate business requirements and develop suitable solution approaches
• Experience in test coordination, release or go-live support, and technical documentation
• Strong communication skills and assertiveness in dealing with business departments and other stakeholders
• Structured, independent way of working, as well as the ability to keep an eye on technical details and overarching contexts equally
• Knowledge of agile methods such as Scrum or Kanban is an advantage

Project details

• Start: 2026-11
• Duration: 12 Monate
• Remote: hybrid
• Location: München, Deutschland, DE
• Languages: German