Team Manager Civic Affairs Front Office (Interim)

Project overview

As team manager, you will lead the Civic Affairs Front Office team during a merger process.

Profile of the suited interim professional:

• Leading a team of 15 to 20 employees that processes passports, ID cards, driver's licenses, VOG applications, change of address notifications, and BRP extracts
• Ensuring service provision at two locations and guiding the transition to one location
• Managing the team's operations, including finances and personnel policy
• Coaching employees in a situational and decisive manner
• Discussing results and progress in bilateral meetings and supporting development
• Improving work processes and the accessibility of the public service hall
• Monitoring the quality of service provision and compliance with laws and regulations
• Contributing to the completion of the merger, including IT harmonization and the transition of personnel and services
• Minimum of 3 years of experience as a manager of a team of 15 to 20 people within civic affairs or primary municipal services
• Minimum completed HBO Bachelor's degree
• Additional management training alongside the HBO education
• Preferred: completed education at a minimum WO Bachelor's level
• Preferred: experience within a municipal merger organization
• Preferred: experience with harmonization and merging of two separate organizations

Project details

• Start: flexible
• Duration: 6 months
• Location: Hilversum, North-Holland, South-Holland, NL
• Languages: Dutch